Director Process Improvement Program Office HQDA Office Of Business Transformation
Dr. Charles “Chuck” Brandon proudly serves as the Director for Continuous Process Improvement in the Army’s Office of Business Transformation. In this assignment he is tasked with revitalizing process improvement across the Army. Dr Brandon feels that at this moment in time The Army’s program represents perhaps the greatest opportunity to positively impact our ability to improve the processes and programs that support our service members around the world. There is a clarion call from all levels to increase our efficiencies especially with respect to our back office processes. As such, now is the right time to take a fresh approach to developing a culture for continuous process improvement. He joins the Army team after his assignment as the Technical Director for Business Optimization in the Office of the Deputy Chief management Officer. In this capacity he is responsible for the identification of best practices from with the Federal, Private and Academic arenas and assessing how they can be applied to improving the business of Defense. Prior to this appointment he led the Department of Defense Continuous Performance improvement (CPI)/Lean Six Sigma Program Office reporting to the Acting Deputy Chief Management Officer (DCMO), the Honorable Dave Tillotson, Principal Staff Assistant to the Deputy Secretary of Defense. He was responsible for leading the performance management activities of the Department of Defense (DoD), the largest organization in the world, with a $700B+ annual budget and over three million personnel dispersed in over 140 countries. As the DOD CPI/LSS Director he directed arguably the largest and most complex deployment of performance management ever attempted; driving DoD-wide performance improvement activities; rigorously tracking results; provided training; assisted the Department in establishing and growing its program; and ensuring the Office captures the best business practices Enterprise-wide. Dr. Brandon works with Office of the Secretary of Defense Principal Staff Assistants, Service Deputy Chief Management Officers (DCMOs), Service and Defense Agency Chief Information Officers (CIOs), and Program Executive Officers (PEOs) to promote collaboration across the Department on Enterprise-level initiatives.
Prior to this assignment, Dr. Brandon served as Training Manager, Planning Performance and Management (PPM). In this role, he was responsible for Lean Six Sigma (LSS) and Business Process Reengineering (BPR) training for the Office of the Secretary of Defense (OSD). His responsibilities included curriculum development, management and oversight of LSS Master Black Belt (MBB) instructors, and certification of LSS students. Prior to serving in this capacity, he oversaw OSD’s Warfighter Support portfolio, managing Enterprise-level projects across Iraq, Kuwait, and Afghanistan. While in theater, Dr. Brandon provided direct support to the Warfighter by streamlining operational processes and finding efficiencies in activities directly affecting combat and non-combat operations.
Before his assignment to OSD, Dr. Brandon served as Chief, Business Transformation and LSS Programs Office for the United States Army Training and Doctrine Command (TRADOC). In this assignment, he served as Deputy Deployment Director, MBB, and Primary Trainer for LSS/Continuous Process Improvement (CPI) where he exercised central management and oversight of all performance improvement training, education, certification, and related activities.
Dr. Brandon is a retired Army Officer, certified LSS MBB, certified Training Developer, certified Project Management Professional (PMP), certified Data Scientist and certified Army Instructor. He has served as a change agent within the Federal space for over 15 years. Dr. Brandon holds a Bachelor’s Degree in Economics, a Masters of Business Administration, a Masters in Information Technology, a Doctorate of Business Administration in Quality Systems Management from the National Graduate School of Quality Management where he also serves as an adjunct professor and is currently working on his Post Doctorate in Industrial and Organizational Psychology.
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