Dave Pflug Presentation

Posted: 11/19/2016
Pivoting to Process: Driving process connection across business silos
  • Transformational change at TIAA-CREF: Changing the way you plan, operate and implement change
  • Pivot to Process: Shifting from “process is something you map for the back office” to a different way to run the business
  • Defining and base-lining your processes from a customer’s perspective
  • Using E2E process as a way to align the organizations on how to support strategic goals and day to day operations
Dave Pflug, Managing Director, Enterprise Integration, TIAA