Why Exchange?

An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged.The Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups (our signature Think Tanks and BrainWeaves). The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs

EXCLUSIVE

EXCLUSIVE

Access to the Exchange is limited. Exchange delegates and sponsors are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. The OPEX Exchange is capped at 60 attendees, creating the optimal value of your time, peers, business meetings, and speaker events. You can expect only the cream of the crop to be in attendance.

STRATEGIC

STRATEGIC

A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The OPEX Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.

BUSINESS-ORIENTED

BUSINESS-ORIENTED

A true peer-to-peer environment that sparks inspiration from Keynote Sessions, BrainWeaves, MasterClasses, and 1:1 Business Meetings as you make connections with most innovative and cutting edge executives and solution providers in the industry today.

2018 featured speakers included:

Donald Kuk

Chief Transformation Officer
Enterprise Transformation Excellence

Ken Goldman

Former Chief Financial Officer
Yahoo!

Mollie Bell

Chief Engagement Officer
Credit Union National Association

Dr. Charles T. Brandon III

Director Process Improvement Program Office
HQDA Office Of Business Transformation

Aubrey Jones

Senior Director Global Continuous Improvement
Ingredion

Kevin Kellow

Director Process Improvement
BAE Systems

Nigel Thurlow

Chief of Agile
Toyota

Cheryl Tulkoff

Director of Corporate Quality & Continuous Improvement
National Instruments

Who Attended the 2018 CCC Exchange

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The Unique Exchange Format

Watch this short video to get understanding how the Exchange format can work for you, tailored to your needs, you can see how our model has turned into a globally successful way of helping professionals like yourself network, benchmark and facilitate business strategy.

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Sponsors & Exhibitors
Media Partners